Why isn’t my Touchless Dispenser turning on?
Please read the instructions specific to your model prior to operating your Touchless Soap Dispenser for a trouble-free set up.
First, make sure you have inserted the proper working batteries correctly in your Touchless Dispenser. Follow the directions provided in our instruction guide on how to turn on your model. If you are following the directions carefully and your Touchless Dispenser still will not turn on, try removing and re-inserting the batteries and double check that the polarities (+/-) are correct.
Do not get water or any other liquid into the battery compartment as this will damage the unit and void the warranty.
Full instructions for activation of your TOUCHLESS Dispenser are available Here.
Full instructions for activation of your TOUCHLESS Soap & Sanitizer Dispenser are available Here.