Frequently Asked Questions

Congratulations on your purchase of The Dispenser™.

Our wall-mount Dispensers are guaranteed to be free of manufacturing defects for two years from the original date of purchase. The pump(s) used in our wall-mount Dispensers are guaranteed for life.

Better Living Products warrants the product only against manufacturing defects and to perform as instructed. Better Living Products will replace the entire unit or any component deemed by the company to be defective in manufacture, at no charge, during the warranty period. Shipping is extra. Better Living Products shall not be liable for any consequential damages in connection with use of this product. Liability is limited to the replacement cost of this product.

Any damage caused by misuse or mishandling is not covered by this warranty. The company makes no warranty, expressed or implied, except as above. Warranty applies to original purchaser only and must be supported by original sales receipt.

Toll Free Telephone Number: 1-800-487-3300
Hours of Operation: Monday through Friday
8:30am – 5:00pm EST

Full instructions for installation are available Here.

If you are still encountering difficulty in the installation of your Dispenser™, this should solve the problem. The Dispenser has been designed to be installed without damage to the wall surface and no tools are required. When installed properly, the unit WILL NOT FALL DOWN! 

Here are some things to check if you have had difficulty with your installation.

1. You must use BOTH the double faced tape AND the entire tube of silicone adhesive for your installation. The tape must be there to hold the unit while the silicone adhesive cures (in 24 hours). The tape alone will not hold the unit, once it is filled.
2. Do NOT FILL the unit for 24 hours after installation. The silicone can easily support much more than the weight of the full Dispenser, but not until it has cured completely. The curing time for this adhesive is 24 hours.
3. The wall surface where the unit is to be mounted must be CLEAN and DRY! If the adhesive is bonding to anything other than a clean, dry wall surface, the unit will not stay on the wall. If any surface contaminants are present, the adhesive tries to bond to the contaminants resulting in an improper bond.

Surface contaminants such as Dust or Dirt, Grease or Oil, Wax (especially prevalent on moulded fibreglass shower surrounds, where it is used in the manufacturing process to release from the unit), water, Detergent or Soap or their residue, loose particles or skin and body oils will prevent the silicone adhesive from making a strong bond with the wall surface.

The most common way to solve a surface contaminant problem is to clean the surface:

Dry Clean: Dust or light contamination may be wiped clean with a dry cloth.

Wet Clean: In many cases a liquid cleaning agent such as solvents, acetone or isopropyl alcohol (rubbing alcohol) is preferable. Make certain to select the right cleaning compound and allow adequate drying time before proceeding with the installation.

We hope that this advice solves your problem. If you still have questions, please contact our customer service team. We are certainly always eager to help.

Toll Free Telephone Number: 1-800-487-3300
Hours of Operation: Monday through Friday
8:30am – 5:00pm EST

Bathroom cleaners often contain aggressive chemicals and abrasives, designed to clean ceramic and porcelain surfaces. These cleaners are likely to damage, deteriorate or discolor the dispenser.

Before using any cleaner, read the list of ingredients on the label. Do not use any cleaner that contains abrasives or any of the following chemicals:
Solvents: Xylene, Toluene, Acetone (nail polish remover)

Acids: Hydrochloric, Muriatic, Phosphoric, Hydrofluoric

Other: Alkyl dimethyl benzyl ammonium chlorides, Bleach (sodium hypochlorite),  Aromatic Oils (found in aftershave).

Use of these chemicals or abrasives could void the product warranty.

The best method for cleaning the dispenser is with a soft damp cloth.

Check to see if the pump is primed.

Follow these simple steps to ensure your pump is primed properly:

1. Push button in.
2. While holding the pump button in...
3. Place your finger over the spout of the pump to block the airflow up into the pump. (This creates a partial vacuum in the pump chamber, when the button is released).
4. Keep your finger over the spout and release the pump button.
5. Remove your finger from the spout.
6. Repeat steps 1 - 5 until you have a continuous flow of liquid. (This may take several cycles, especially when using very thick liquids).

Assuming that no water has entered the chamber, some varieties of liquid soap, body wash or shampoo may absorb ambient humidity due to their formulation. Whether used from the original bottle or a dispenser, products of this formulation may get thinner as warm, wet air is exposed to the cooler liquid inside. Although this occurrence may not be completely preventable, we do recommend that you ensure each of your dispenser lids are properly seated and bottle caps kept closed to minimize this effect.

The most likely cause of this problem is that the pump spring is damaged or the pump seal is damaged.

Please contact our customer service team to replace your pump.

Toll Free Telephone Number: 1-800-487-3300
Hours of Operation: Monday through Friday
8:30am – 5:00pm EST

1. Use a sharp serrated knife to slice the silicone and tape between the Dispenser and the wall.
2. The unit will now pull away from the wall.
3. You can clean up any residual silicone with paint thinner.
4. If you require a new installation kit, please contact our customer service team.

Toll Free Telephone Number: 1-800-487-3300
Hours of Operation: Monday through Friday
8:30am – 5:00pm EST

Congratulations on your purchase of The Touchless Dispenser™.

Model numbers 70181, 70190, 70125, and 70126 each have a 1 Year Manufacturer’s Warranty and are guaranteed to be free of manufacturing defects for a period of 1 year from the original date of purchase.

Better Living Products warrants the product only against manufacturing defects and to perform as instructed. Better Living Products will replace the entire unit or any component deemed by the company to be defective in manufacture, at no charge, during the warranty period. Shipping is extra.

Better Living Products shall not be liable for any consequential damages in connection with use of this product. Liability is limited to the replacement cost of this product. Any damage caused by misuse or mishandling is not covered by this warranty. The company makes no warranty, expressed or implied, except as above. Warranty applies to original purchaser only and must be supported by original sales receipt.

Full instructions for your TOUCHLESS Soap & Sanitizer Dispenser are available Here.

Full instructions for your TOUCHLESS XL Soap & Sanitizer Dispenser are available Here.

Full instructions for your FOAMA Touchless Soap Dispenser are available Here.

Toll Free Telephone Number: 1-800-487-3300
Hours of Operation: Monday through Friday
8:30am – 5:00pm EST

For first time use or after refilling, the pump will need to be primed. First ensure your Dispenser has been filled and then turn the unit on. To begin priming, position your hand directly beneath the spout – in close proximity to the sensor area. This will trigger the dispensing cycle. Repeat activating the dispensing cycle until a smooth stream of liquid begins to come out. Due to various thicknesses of liquid soaps, it will be necessary for you to repeat this step 6 – 12 times until soap begins to dispense.

TIP: Use the highest volume setting while priming, or if your dispenser is equipped with a continuous flow button, turn this function on to help facilitate the process until liquid begins to dispense.

• Do not put under running water. For cleaning, use a damp cloth and always wipe dry.
• Ensure the unit is OFF prior to handling.
• To avoid unnecessary dispensing, be aware of the sensor area.
• Your Touchless Dispenser is not suitable for high traffic public areas.

Important:
XL & TOUCHLESS Soap Dispensers
Do not fill with soap that contains any abrasives (including mouthwash); do not fill with creams that are very thick or heavy; do not use any liquids containing exfoliates or microbeads; do not fill with any sort of foaming soap. 

FOAMA Touchless Soap Dispenser
Do not fill with exfoliants. Do not use with mouthwash, or liquid soaps with granules, abrasives, or microbeads. Traditional liquid soaps must be diluted. Refer to the Mixing Guide in the instruction manual. Do not fill with thick fluids or lotion. For best results, use pre-formulated foaming soaps.  

For assistance, please contact our customer service team.

Toll Free Telephone Number: 1-800-487-3300
Hours of Operation: Monday through Friday
8:30am – 5:00pm EST 

Full instructions for your TOUCHLESS Soap & Sanitizer Dispenser are available Here. 

 

Full instructions for your TOUCHLESS XL Soap & Sanitizer Dispenser are available Here. 

 

Full instructions for your FOAMA Touchless Soap Dispenser are available Here.

Toll Free Telephone Number: 1-800-487-3300
Hours of Operation: Monday through Friday
8:30am – 5:00pm EST

Please read the instructions specific to your model prior to operating your Touchless Soap Dispenser for a trouble-free set up. When first inserting batteries, always use new, matching batteries that are all from the same package.

TOUCHLESS & TOUCHLESS XL Soap Dispensers
First, make sure you have inserted the proper working batteries correctly in your Touchless Dispenser. Follow the directions provided in our instruction guide on how to turn on your model. If you are following the directions carefully and your Touchless Dispenser still will not turn on, try removing and re-inserting the batteries and double check that the polarities (+/-) are correct.

FOAMA Touchless Soap Dispenser
If FOAMA will not turn on, ensure the batteries and battery chamber are dry and free of corrosion. If liquid enters the battery chamber, wipe out all liquid and leave dissembled to air dry. New batteries may be required. See technical support video below.

Important
Do not get water or any other liquid into the battery compartment as this will damage the unit and void the warranty.

Full instructions for your TOUCHLESS Soap & Sanitizer Dispenser are available Here.

Full instructions for your TOUCHLESS XL Soap & Sanitizer Dispenser are available Here.

Full instructions for your FOAMA Touchless Soap Dispenser are available Here.

Toll Free Telephone Number: 1-800-487-3300
Hours of Operation: Monday through Friday
8:30am – 5:00pm EST

Some liquid soaps and sanitizers may slowly dry up and clog the nozzle, especially with light or very occasional use. If you’ve noticed the flow speed is decreasing and the batteries are all fresh from the same pack, we recommend trying a gel type hand soap available from several major brands. Hand soap gels flow consistently and resist drying out internally, which can cause build up or clogs.

If a hand sanitizing gel is too thick to pump reliably, it can be thinned with a small amount of 70% rubbing alcohol. To preserve the effectiveness of hand sanitizer, only use 70%+ alcohol to thin hand sanitizers.

If the dispenser has sat unused for some time and completely clogged, use a paperclip to ensure there are no blockages inside the nozzle. Filling and priming the dispenser with rubbing alcohol may be necessary to clear stubborn clogs. The unit may need to rest for several hours to allow the rubbing alcohol to reach and completely loosen the clog.

Consult your product user guide for specific instructions to help clear clogs while protecting the unit from damage.

Full instructions for activation of your TOUCHLESS Dispenser are available Here.

Full instructions for activation of your TOUCHLESS XL Soap & Sanitizer Dispenser are available Here.

Toll Free Telephone Number: 1-800-487-3300
Hours of Operation: Monday through Friday
8:30am – 5:00pm EST

Liquid hand soaps must be diluted with water. To minimize waste, mix a half bottle and then test the foam. Try 20% soap and 80% water. Adjust as necessary and ensure the underside of the pump is kept dry. Swirl bottle to mix, do not shake. Avoid using creamy soaps that tend to separate after dilution.

Ideally, the foam will hold its shape well without any large bubbles. Some small bubbles are okay. If the pump is sputtering and producing large bubbles with sticky foam, add about 20% more water and test again. It may be necessary to cycle water through the pump to clear out excess concentrated soap. If the foam seems light, frothy and doesn’t clean well, add a small amount of soap to give the foam more structure. If you are still having trouble diluting your soap, see our technical support video.

If your FOAMA was left unused for many weeks or is seldom used, some soap may have dried in the pump. A build-up of dried soap can block the pump or interrupt the foaming process. In the video below we have a couple tricks to help clear clogs from the pump but if your FOAMA is suddenly pumping a runny foam, feel free to skip ahead to Pump Clearing in the video chapters. If your FOAMA isn't turning on or the pump won't run, please see our video on battery corrosion. 

Follow these easy steps as shown in the video:

• Start by setting the volume to 3. Now pinch the nozzle closed and run the pump, release the pressure while the pump is running. Try this at least three times. 
• Once soap starts to flow, skip ahead to Pump Clearing or continue to clear the pump with the two following methods.
• Remove the pump from the bottle and gather a highlighter or thick marker to use as a rolling pin. Carefully hold the pump sideways next to the edge of your counter. With firm, consistent pressure roll the straw from the tip toward the pump to push fluid into the pump. Be sure to push down as you are rolling, so the straw is completely pinched under the marker.
• If the clog still hasn't cleared we can try to dissolve it from the other side, but FOAMA is not completely waterproof so this must be done carefully. Set your tap to run a fine stream of water and hold the FOAMA as shown so the water can fill the nozzle. Slowly roll the pump backward so the water can flow into the pump. Assemble FOAMA and let it sit for 3-5 minutes. After a few minutes, turn on FOAMA and try dispensing. Foam should begin flowing after the dried soap has dissolved.
• We recommend thoroughly clearing the pump of all soap with warm water. This will dissolve any remaining soap buildup that can interfere with foam generation. 
• Fill a mug or small cup with warm water and carefully place the FOAMA pump onto it. Repeatedly activate the pump, until there are no suds coming from the nozzle. FOAMA can be reassembled and used normally.
• If you need to store your FOAMA we recommend clearing the pump before storage to prevent build-up or possible clogs. If disposable alkaline batteries are used, they should be removed to prevent leaks and corrosion.
• If you're still having trouble please give us a call, we're here to help.

If your FOAMA is sputtering or only pumping a small amount of foam, the easiest fix is to purchase foaming soap refills or follow the steps in the video below to improve your foam. If your FOAMA was working well but then suddenly stopped foaming, please see our video on clearing clogs.

If your FOAMA started acting funny, won't turn on or won't pump the issue is most likely caused by the batteries. All alkaline batteries will eventually leak if given enough time, so we recommend to always use a fresh set from the same package. Alternatively, consider installing a set of rechargeable batteries which won't leak or corrode.

Follow these easy steps as shown in the video:

• Start by checking the batteries, this will also clear the lock if it was accidentally set.
• Are the battery terminals and contacts all bright and shiny? If there is a lot of corrosion replace the batteries with a new set from the same package. We will review cleaning any corrosion.
• If FOAMA still isn't turning on, try giving FOAMA a gentle knock. This can clear any minor corrosion interrupting the electrical connection.
• If you've found corrosion on FOAMA's battery contacts, this should be cleaned.
• If the batteries have only mild corrosion, it may be possible to clean and polish the terminals to extend their life.
• It is best to neutralize any corrosion with a common acid like vinegar or lemon juice. Dab an old tooth brush in vinegar and brush the corrosion until it has dissolved.
• Check inside the pump, if these terminals appear dull, they can be carefully scraped. A drop or two of vinegar can neutralize the corrosion but be sure to let it dry completely before reassembly.
• Wipe everything dry with a paper towel. Kraft paper can also be used to polish the terminals.
• If there's still an issue, sometimes a gentle knock can restore the battery connection. 
• Consider installing a quality set of rechargeable AAs which can offer hassle-free operation and longer battery life. Rechargeable batteries aren't prone to leak or corrode, unlike disposable alkaline batteries.
• If you're still having trouble please give us a call, we're here to help.