How do I prime my Touchless Dispenser?

For first time use or after refilling, the pump will need to be primed. First ensure your Dispenser has been filled and then turn the unit on. To begin priming, position your hand directly beneath the spout – in close proximity to the sensor area. This will trigger the dispensing cycle. Repeat activating the dispensing cycle until a smooth stream of liquid begins to come out. Due to various thicknesses of liquid soaps, it will be necessary for you to repeat this step 6 – 12 times until soap begins to dispense.

TIP: Use the highest volume setting while priming, or if your dispenser is equipped with a continuous flow button, turn this function on to help facilitate the process until liquid begins to dispense.

• Do not put under running water. For cleaning, use a damp cloth and always wipe dry.
• Ensure the unit is OFF prior to handling.
• To avoid unnecessary dispensing, be aware of the sensor area.
• Your Touchless Dispenser is not suitable for high traffic public areas.

Important:
XL & TOUCHLESS Soap Dispensers
Do not fill with soap that contains any abrasives (including mouthwash); do not fill with creams that are very thick or heavy; do not use any liquids containing exfoliates or microbeads; do not fill with any sort of foaming soap. 

FOAMA Touchless Soap Dispenser
Do not fill with exfoliants. Do not use with mouthwash, or liquid soaps with granules, abrasives, or microbeads. Traditional liquid soaps must be diluted. Refer to the Mixing Guide in the instruction manual. Do not fill with thick fluids or lotion. For best results, use pre-formulated foaming soaps.  

For assistance, please contact our customer service team.

Toll Free Telephone Number: 1-800-487-3300
Hours of Operation: Monday through Friday
8:30am – 5:00pm EST 

Full instructions for your TOUCHLESS Soap & Sanitizer Dispenser are available Here. 

Full instructions for your TOUCHLESS XL Soap & Sanitizer Dispenser are available Here. 

Full instructions for your FOAMA Touchless Soap Dispenser are available Here.

Toll Free Telephone Number: 1-800-487-3300
Hours of Operation: Monday through Friday
8:30am – 5:00pm EST